At Earpods Kenya we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect, why, and the choices you have, in line with the Kenya Data Protection Act, 2019.

1. Information we collect

• Order details: your name, phone number, email address and delivery location/address.
• Payment information: M-Pesa transaction references. We do not store your PIN or full card details.
• Usage data: products viewed, items in your cart and wishlist, stored locally in your browser to improve your experience.

2. How we use your information

• To process, deliver and confirm your orders.
• To provide customer support and respond to enquiries.
• To send order updates and, where you have opted in, occasional offers.
• To improve our products, pricing and website.

3. Sharing your information

We only share what is necessary: with delivery partners to fulfil your order, and with Safaricom M-Pesa to process payments. We never sell your personal data to third parties.

4. Cookies & local storage

This site stores some information (such as your cart and preferences) in your browser's local storage. You can clear this at any time through your browser settings.

5. Data security

We apply reasonable technical and organisational measures to safeguard your information. No method of transmission over the internet is completely secure, but we work to protect your data at all times.

6. Your rights

You have the right to access, correct or request deletion of your personal data, and to object to certain processing. To exercise these rights, contact us using the details below.

7. Changes to this policy

We may update this policy from time to time. The "last updated" date above reflects the latest version.

We want you to love your purchase. Every item is tested before dispatch, so problems are rare — but if something is genuinely faulty, this policy explains how exchanges and warranty claims work at Earpods Kenya. Please note we operate on an exchange basis, not cash refunds.

1. Return window

You may request a return within 7 days of receiving your order, provided the item meets the conditions below.

2. Conditions for return

• The item is in its original condition and packaging, with all accessories included.
• You have proof of purchase (order number or M-Pesa reference).

3. Items we cannot accept

• For hygiene reasons, in-ear earbuds whose seals have been opened, unless the item is faulty.
• Items damaged through misuse, or with missing packaging/accessories.
• Colour changes — you choose your preferred colour before dispatch, so colour is not a valid reason for exchange.
• Change-of-mind returns on a working, correctly-supplied item.

4. Faulty items & warranty

We take quality seriously. Where an item is supplied to us open, we test it before dispatch. Sealed, factory-packed items are dispatched as received to preserve the manufacturer's seal — their quality is assured directly by the supplier/manufacturer, so we do not open or re-test them. Because of this care, a faulty item on arrival is uncommon.

If a genuine fault does appear, contact us and bring the item in for inspection. Where the fault is confirmed and the item cannot be repaired, we will exchange it for the same product, or one of equal value where the same product is unavailable.

Warranty: warranty is not automatic on every item — it applies only to products where the manufacturer provides one, and for the period that manufacturer specifies (this varies by product and brand). The warranty period for your item, if any, is confirmed at the point of sale. Warranty claims are handled by inspection, repair where possible, and exchange only where an item is confirmed faulty and unrepairable. We do not offer cash refunds.

5. How to start a claim

Contact us by phone, WhatsApp or email with your order number and a short description of the fault (a photo or short video helps). We will guide you through the next steps and arrange inspection of the item.

6. No cash refunds — exchange only

We do not offer cash refunds. Once a returned item has been inspected and confirmed faulty and unrepairable, we provide an exchange for the same product, or another item of equal value where the same product is unavailable. Any price difference on an alternative item is payable by the customer. Delivery fees are non-refundable.

7. Exchanges

Exchanges apply to items confirmed faulty and unrepairable after inspection, subject to availability. We do not exchange for change of mind or colour preference, since you select your colour before dispatch. Where an exchange item costs more, the difference is payable by the customer.

These Terms govern your use of the Earpods Kenya website and your purchases from us. By placing an order, you agree to these Terms.

1. About us

Earpods Kenya is an online retailer of audio products based in Nairobi, Kenya.

2. Products & pricing

All prices are listed in Kenyan Shillings (KSh). We strive for accuracy, but if a pricing or description error occurs we reserve the right to cancel the affected order and refund any payment made.

3. Orders & payment

• An order is confirmed once payment is received.
• We accept payment via M-Pesa Buy Goods (Lipa na M-Pesa) Till 9271561.
• We may decline or cancel orders in cases of suspected fraud or stock unavailability.

4. Delivery

Delivery fees and timelines depend on your location and are shown at checkout. We are not liable for delays caused by incorrect address details or events beyond our control.

5. Returns

Returns and refunds are handled under our Returns & Refunds Policy, which forms part of these Terms.

6. Warranty

Products are covered by a manufacturer warranty as described on the product page. Warranty does not cover damage from misuse, accidents or unauthorised repairs.

7. Intellectual property

All content on this website, including text, graphics, logos and images, is the property of Earpods Kenya or its suppliers and may not be reproduced without permission.

8. Limitation of liability

To the maximum extent permitted by law, our liability for any claim relating to a product or order is limited to the amount you paid for that order.

9. Governing law

These Terms are governed by the laws of Kenya, and any disputes shall be subject to the jurisdiction of the Kenyan courts.

Earpods Kenya is a Nairobi-based retailer of premium audio gear. We bring genuine earbuds, headphones and accessories from the world's leading brands to customers across Kenya — at competitive, honest prices.

What we offer

• Wireless & wired earbuds and headphones
• Gaming and sports audio
• Charging, cases and audio accessories
• Top brands including Apple, Samsung, Sony, JBL, Bose, Beats, Oraimo, Anker and Xiaomi

Why shop with us

• 100% authentic products, tested before dispatch, with manufacturer warranty where offered
• Fast nationwide delivery with free shipping over set thresholds
• Easy M-Pesa payment and a fair 7-day exchange policy on faulty items
• Real human support on call, WhatsApp and email

Get in touch

Call or WhatsApp us on +254 751 301 013, email info@earpodskenya.co.ke, or follow us on Instagram and TikTok.

Send us a message

Fill in the form and choose how to send it — straight to our WhatsApp or email.